CANCELLATION & RESCHEDULING POLICY
We understand that things come up and sometimes appointments need to be canceled or rescheduled. In these times we do require a 48-hour notice from the scheduled appointment start time in order to avoid a cancellation fee. Should you cancel your appointment with less than 48 hours notice a $50 per service fee does apply and will be due before a new appointment is scheduled.
If you are running more than 15 minutes behind please be aware this will be cutting into your appointment time and you may not be able to receive your full service. If we are unable to provide the service due to your late arrival, your appointment will be considered a no-show appointment and a $50 fee will be charged per service missed covering some of our staff’s lost wages.
Your time is valuable, and we reserve your appointment time especially for you! Please understand that when you reschedule or cancel without the required notice, we miss the opportunity to fill the appointment time and guests on our waiting list miss the opportunity to get in for an appointment. In the event of habitual rescheduling, cancellations, and/or no-shows, we have the right to refuse future appointment requests.
RETAIL PRODUCTS POLICY
Retail products cannot be refunded. If the product is unused/unopened, it can be exchanged for another product of equal value within 15 days of purchase.
There are no refunds for services rendered. If there is an issue, all attempts will be made by your service provider to rectify the situation. Any issues must be addressed within 1 week of your appointment.